Don’t overlook HHCAHPS and PBQI education

SHA is conducting some education on score and performance improvement. So often, we focus on the day-to-day and not on how to use the data we have to improve our outcomes and patient care.

Teresa Northcutt will be teaching on HHCAHPS and PBQI. Look here for the specifics!

HHCAHPS: Improving Scores and Patient Satisfaction webinar, June 19, 12:00-1:30pm CDT

HHAs are required to participate in the Consumer Assessment of Healthcare Providers and Systems Home Health survey; do you know how this information will be used? How are the national scores calculated, and what does you agency rate mean? How can you improve your agency’s scores in key areas like medications and pain?

The objectives:

  • Understand the purpose and uses of HH-CAHPS
  • Interpret the national scores and where your agency ranks
  • Identify actions to improve scores on medications and pain

PBQI Reports for Improvement webinar, June 26, 12:00-1:30pm CDT

The objectives:

  • State the difference between OBQI and PBQI
  • Interpret agency Process-Based Quality Improvement reports
  • Utilize PBQI Measure information to improve OBQI scores
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